Unused credit packs
A full credit-pack refund may be requested within 14 days when none of the pack’s credits have been reserved, consumed, transferred, expired, or combined into a disputed job. Partial pack refunds are not available at launch.
Subscriptions
Cancel through the Stripe billing portal to stop renewal at the end of the current paid period. We do not normally prorate a started period. Mandatory cancellation or withdrawal rights, where applicable, remain unaffected.
Takeoff charges
Once you confirm a verified quote, credits are reserved for that scope. A system failure releases the reservation. Delivered work is eligible for the included correction process, not an automatic refund, unless Cuadrabot cannot provide the agreed in-scope deliverables after a reasonable correction opportunity.
Plan quality and scope
Refunds do not apply because a plan is incomplete, unscaled, illegible, changed after confirmation, or missing documents needed to interpret scope. If we detect those conditions before work begins, we may request better files, revise the quote, or release the reservation.
Refund process
Email [email protected] with the account email, invoice or Checkout reference, and reason. Approved refunds return to the original payment method. Original credit grants remain in the immutable ledger and receive a compensating reversal.
Disputes
Please contact us before filing a payment dispute so we can review the job evidence and policy. While a dispute is open, related unused credits may be frozen and the account may be restricted.